Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Error Message

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Error Message

    While trying to do a backup I got this error message - please see attached pic.
    Attached Files

    #2
    Hello Segwin,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by judysamnt7, 03-13-2023, 09:11 AM
    4 responses
    59 views
    0 likes
    Last Post DynamicTest  
    Started by ScottWalsh, Today, 06:52 PM
    4 responses
    36 views
    0 likes
    Last Post ScottWalsh  
    Started by olisav57, Today, 07:39 PM
    0 responses
    7 views
    0 likes
    Last Post olisav57  
    Started by trilliantrader, Today, 03:01 PM
    2 responses
    21 views
    0 likes
    Last Post helpwanted  
    Started by cre8able, Today, 07:24 PM
    0 responses
    10 views
    0 likes
    Last Post cre8able  
    Working...
    X