ES - "historical download request failed"

[AnnaSui]

I got a error message " error on requesting bars series:" historical down request failed. error code =105"

esignal connection is fine, bbut I never had more than one candlestick at the time, please help, thank you .

[NinjaTrader_JoshG]

Hello AnnaSui,
Thanks for your post and welcome to the NinjaTrader forum.

Just answer a couple of questions for me.

1. What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (For example, the most current version is 8.0.14.2)
   
2. What interval is selected on your chart? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
   
3. What instrument (and expiry if applicable) have you selected? For example, ES 09-18, AAPL, EURUSD, etc.
   
4. Are you connected to any other data feeds?

[AnnaSui]

hey Josh, thank you for the reply

1. 8.0.14.2 64-bit
2. 80 range and Daily
3. volume profile, buy and sell pressure, and Darvas box
4. no, esignal is the only data feed i subscribe to.

[NinjaTrader_JoshG]

Please check that you have the correct version of eSignal installed and ensure all of the steps in the connection guide have been followed.

http://www.ninjatrader.com/Connectio...nnection-Guide

Can you confirm that everything is set up correctly? If so, can you please let me know what instrument is selected? Please also verify the data is enabled via eSignal, we do see cases of demos not having full access to data.

[AnnaSui]

Esignal is setup correctly. I tried BAC, AAPL, and NQ09-18, all resulted same error message.

It was working just fine on my other desktop till that desktop died and I switched to the current desktop and upgraded to the latest version.

[NinjaTrader_JoshG]

Please write in to PlatformSupport(at)NinjaTrader(dot)com and reference this forum post. Along with your email please attach your log and trace folders. You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

[AnnaSui]

hey Josh, I could not send the email though with error message "Unable to upload attachment files to support server. Please try again later. Support request email will be sent out though: Unable to connect to the remote server."

[NinjaTrader_JoshG]

You may follow the steps below to manually attach your log and trace files to your email.

1. Open your NinjaTrader folder under My Documents.
2. Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
3. Send the 2 compressed folders as attachments to this email.
4. Once complete, you can delete these compressed folders.