Cannot connect to Continuum (error messagE)

[michelle99]

Hi there,

I have a brokerage account with Continuum. I've been connecting for no problem for the last few months. All of a sudden when I try to connect, today, I get the following error message "Login failed: The FCM you are trying to connect to is not authorised to use NinjaTrader with NinjaTrader Continuum

I have not changed my continuum connection settings at all.

Please could you tell me how to resolve this so I can connect as per usual?

Thanks,
Michelle

[NinjaTrader_Ray]

Please restart NinjaTrader and try again.

[eveline1212]

I have the same problem, that's why I came to the forum

[NinjaTrader_Kyle]

Hello eveline1212,

Thank you for your post.

If you encounter the same message after restarting please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com so that I can look in to this further.

Along with your message please include a link to this forum thread and a copy of today's trace file. This diagnostic file is located in the Documents > NinjaTrader 7 > Trace folder. I will need to review a copy of the file named 'trace.20160320.txt'.

[KiwiOz]

Cannot log in

Just sent email to support. This happens far too often.

Once again I cannot log into Ninja Trader. Continuum.
Trace file attached

http://ninjatrader.com/support/forum/showthread.php?t=83925

Not happy
Ian

[NinjaTrader_Jason]

Hello Ian,

Please see my response to the email you sent us. The connection error you experience indicates the demo connection is expired. Unfortunately NinjaTrader Continuum demo connections are only valid for about two weeks.

[ObiWan]

I have the same problem. I have a real account with CQG, but i can't connect. With a demo account i have no problem at all.

[NinjaTrader_DrewO]

ObiWan,


Thank you for your post.

Please send the Platform Support team a note by email at PlatformSupport [AT] NinjaTrader [DOT] com so that we can look in to this further.

Along with your message please include a link to this forum thread and a copy of today's trace file. This diagnostic file is located in the Documents > NinjaTrader 7 > Trace folder. We will need to review a copy of the file named 'trace.20180413.txt'.

[ObiWan]

It's solved.
The problem was with the license key.
Thank you.