Historical data problem

[Mike_32]

NT says Unable to connect to NinjaTrader data server [ip/port]: No such host is known. But it was connecting before. I repaired DB still does it.

[Mike_32]

NT says Unable to connect to NinjaTrader data server [ip/port]: No such host is known. But it was connecting before. I repaired DB still does it.

By the way this is 7ticks aka Zenfire aka Mirus Futures so im probably asking the wrong people?

[NinjaTrader_Dierk]

Are you on NT 6.5.1000.14 or older? Then you might have missed the 3 in-product announcements we had sent out the past 4 weeks:

https://www.ninjatrader.com/Advisory/Advisory2.php

Could you please update your NT installation accordingly?

Thanks

[xenayoo]

Well, nice try Dierk. But with NT6.5.100.19 there is no historical data, too. The menuitem 'Reload historical data' is grayed out. Seems like the historical data server for NT6.5 is out of order....

Jens

[NinjaTrader_Jason]

Hello Jens,

Can you please send me an email to support[at]ninjatrader[dot]com that includes the following information.

License key you have entered at Control Center-->Help-->License Key

Zen-Fire username and password

Please put 'Attn Jason' in the subject header and reference this forum thread. I like to test your connection on my end and check if I experience the same outcome.

[laredo78676]

When time and and sales work but charts dont update,what do u check?

[NinjaTrader_Jason]

Please check the session template that is selected in the chart. The session template determines at what times data is loaded in charts in NinjaTrader 7. You can select the session template in the Data Series menu (right click chart). Make sure it does not exclude the current time.

If 'Session template' is currently set to <Use instrument settings>, please go to Control Center-->Tools-->Instrument Manager, highight the instrument in question and click Edit. You can now view what session template is used.

Subsequently go to Control Center-->Tools-->Session Manager. You can now see what times are used by the session template. You can modify session templates to your liking or create brand new ones in the Session Manager. More information can be found at the link below.

http://www.ninjatrader.com/support/helpGuides/nt7/using_the_session_manager.htm

[xenayoo]

Hello Jason,

did I read right? Zenfire Username AND Password???? At the moment I use a @SIM License, bicause the direct-edition License deactivates the ATM-Features also in Simulation mode. I have a real-account by Mirus. That's why I don't tell my password. OK?

what's ub with the historical data-server? This is powerd by NinjaTrader - as far as I know.

Jens

[NinjaTrader_Jason]

We test customer's connections on daily basis and the information is kept in confidence. I will test your connection using the free license key as well, so no live orders can be submitted.

When I test Zen-Fire in version 6.5.1000.19 on my end, I am able to load historical data as expected.

Check the following in the mean time. Please go to Control Center-->Tools-->Account Connections, highlight your Zen-Fire connection and click Change. Make sure 'Historical data' is enabled.

[xenayoo]

Hello Jason,
I checked the checkbox 'Historical data'. Everything is ok. I checked the LOG and found following:

"Unable to connect to NinjaTrader data server (64.202.118.132/31654): Es konnte keine Verbindung hergestellt werde, da der Zielcomputer die Verbindung verweigerte 80.156.86.78:31654"

That means, that the Ninja-data-server don't accept requests from my computer. There are two IPs listed....?????

Jens

[Mike_32]

No I have 100.18, you might want to check that IP address. 64.202.118.132

[Mike_32]

Hello Jason,
I checked the checkbox 'Historical data'. Everything is ok. I checked the LOG and found following:

&quot;Unable to connect to NinjaTrader data server (64.202.118.132/31654): Es konnte keine Verbindung hergestellt werde, da der Zielcomputer die Verbindung verweigerte 80.156.86.78:31654&quot;

That means, that the Ninja-data-server don't accept requests from my computer. There are two IPs listed....?????

Jens

What does it say for you under Tools, Options, Data, Data Server, URL? Is it blanked out?

[Mike_32]

Hello Jason,
I checked the checkbox 'Historical data'. Everything is ok. I checked the LOG and found following:

&quot;Unable to connect to NinjaTrader data server (64.202.118.132/31654): Es konnte keine Verbindung hergestellt werde, da der Zielcomputer die Verbindung verweigerte 80.156.86.78:31654&quot;

That means, that the Ninja-data-server don't accept requests from my computer. There are two IPs listed....?????

Jens

You can use these 4. 64.202.118.132 64.202.118.144 64.202.118.179 64.202.118.180

[xenayoo]

What does it say for you under Tools, Options, Data, Data Server, URL? Is it blanked out?

yes, but how could i activate it?

[NinjaTrader_Jason]

Hello Jens,

Please see the link below.

http://www.ninjatrader-support.com/HelpGuideV6/Data.html

URL
Sets the URL for the NinjaTrader Historical Data Server (this option may not be visible if your broker does not support this feature)

Port
Sets the port for the NinjaTrader Historical Data Server (this option may not be visible if your broker does not support this feature)

Can you please try the following. While NinjaTrader is closed, please go to (My) Documents-->NinjaTrader 6.5 and delete the Config.xml file. This file holds all created connections so they will be lost.

Start NinjaTrader and recreate your Zen-Fire connection as per the instructions at the following link.

http://www.ninjatrader.com/ConnectionGuides/Zen-Fire-Connection-Guide.php

Subsequently, check if you can get connected to the historical data server.