"Unable to write cache data", Closing workspace takes forever

[i2w8am9ii2]

Hello,

I am using NT8. I got the error message, "Unable to write cache data" a few times.

I also got an error message that says, "Unhandled exception: Index was out of range"

And I got an error message that says, "Unhandled exception: Not enough quota is available to process this command"

And whenever I try to close a NT8 workspace, it takes a really long time.

I'm not able to access any other workspaces or connections or anything else in Ninjatrader until the operation of closing the workspace is complete, and it takes many minutes to complete each time.

Screenshot of error messages attached.

Please advise.

Thanks,

[sledge]

How much space left on your hard drive?

[i2w8am9ii2]

Hi Sledge,

I have 1.61 TB free of 1.81 TB

I also have 16.0 GB of RAM, running Windows 10 64 bit, Intel Core i7-4770K CPU Processor

And as an update, now after closing a workspace, I am not able to do anything in NT8, period.

It freezes and I have to crash the program.

[NinjaTrader_ShawnB]

Hello i2w8am9ii2,

Thank you for your post.

Could you please send the log and trace files from your platform so we could look further into this inquiry.


Please send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[i2w8am9ii2]

Log and Trace Files

Hi Shawn,

Thanks for your reply.

I do not have access to my PC computer that is generating the errors at this time, but I took a screenshot of both my log and trace files dated 3/3/2017 and brought them with me.

And I have copies of the log and trace files with me.

Please look through the screenshots and let me now which log and trace files you need, then I can send them to you as attachments.

Thanks,

[NinjaTrader_ShawnB]

Hello i2w8am9ii2,

Thank you for your post.

Please send all of the files that include the date you noticed this behavior.

We look forward to assisting you further.