Loading ....but nothing happens

percma

Senior Member

Join Date: Oct 2017

Posts: 141
#1

Loading ....but nothing happens

03-13-2018, 03:30 AM

Was wondering if there is an issue with the servers this morning (uk time). I'm having problems with loading charts/data (and startegies).
Did shut down NT8 and Interactive brokers twice, hoping to solve the issue.

I get the loading message but it stays like that.

Nothing is loading.

Thank you.

mp
Tags: None
NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1418
#2

03-13-2018, 03:35 AM

Hello percma,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.
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