Go Back   NinjaTrader Support Forum > NinjaTrader 7 > Platform Technical Support

Platform Technical Support General platform technical support for NinjaTrader 7.

NinjaTrader
Reply
 
Thread Tools Display Modes
Old 09-13-2017, 09:04 AM   #1
soy_yo
Junior Member
 
Join Date: Sep 2017
Posts: 5
Thanks: 4
Thanked 0 times in 0 posts
Default NT7 donīt start after update

Good morning,

I have had the same problem that is exposed here http://http://ninjatrader.com/suppor...d.php?t=104076. I couldnīt rollover.
I followed the indications to upgrade NT 7 version nd the steps to reset the instruments.
After the step 2 I restart NT and then give me a windows error and close it. Then donīt let me run NT7, always gives the same error (NinjaTrader application stop working).

I have uninstalled NT7 and install again and donīt work. The program start and load the workspaces, then stop and show the error.

My PC is a Wī10 64bits.

Thanks.
soy_yo is offline  
Reply With Quote
Old 09-13-2017, 09:34 AM   #2
NinjaTrader_RyanM
NinjaTrader Customer Service
 
NinjaTrader_RyanM's Avatar
 
Join Date: Nov 2015
Location: Denver, CO
Posts: 395
Thanks: 1
Thanked 61 times in 57 posts
Default

Hello soy_yo,
Can you please tell me what your current version number is?
This can be found under Help -> About (Example: 7.0.1000.X or 8.0.X.0)
NinjaTrader_RyanM is offline  
Reply With Quote
The following user says thank you to NinjaTrader_RyanM for this post:
Old 09-13-2017, 09:40 AM   #3
soy_yo
Junior Member
 
Join Date: Sep 2017
Posts: 5
Thanks: 4
Thanked 0 times in 0 posts
Default

Hi,
Now i have installed 7.0.1000.35 version
soy_yo is offline  
Reply With Quote
Old 09-13-2017, 09:48 AM   #4
NinjaTrader_RyanM
NinjaTrader Customer Service
 
NinjaTrader_RyanM's Avatar
 
Join Date: Nov 2015
Location: Denver, CO
Posts: 395
Thanks: 1
Thanked 61 times in 57 posts
Default

hello soy_yo,
Can you please reset your instruments and test again?
To reset your instruments please follow the steps below.

Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed.
Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK.
Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection.
Please feel free to write in with any additional NinjaTrader items we may assist with.
NinjaTrader_RyanM is offline  
Reply With Quote
The following user says thank you to NinjaTrader_RyanM for this post:
Old 09-13-2017, 10:04 AM   #5
soy_yo
Junior Member
 
Join Date: Sep 2017
Posts: 5
Thanks: 4
Thanked 0 times in 0 posts
Default

Hi,
After the first install I did the steps one and two (Disconnect from your data feed and Reset your Instruments) and then I exit from the program.
When I restarted NT7 it didnīt work. When start, the windows are frozen, show me the window error and then it closes.I canīt do anything.
soy_yo is offline  
Reply With Quote
Old 09-13-2017, 10:21 AM   #6
NinjaTrader_RyanM
NinjaTrader Customer Service
 
NinjaTrader_RyanM's Avatar
 
Join Date: Nov 2015
Location: Denver, CO
Posts: 395
Thanks: 1
Thanked 61 times in 57 posts
Default

Hello soy_yo,
Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.
Please reference the following in the email body: ATTN Ryan M
http://ninjatrader.com/support/forum...d.php?t=104103
NinjaTrader_RyanM is offline  
Reply With Quote
The following user says thank you to NinjaTrader_RyanM for this post:
Old 09-13-2017, 11:59 AM   #7
soy_yo
Junior Member
 
Join Date: Sep 2017
Posts: 5
Thanks: 4
Thanked 0 times in 0 posts
Default

Hello Ryan,
Iīve sent you an e-mail.
Thanks.
soy_yo is offline  
Reply With Quote
Old 09-13-2017, 12:35 PM   #8
NinjaTrader_RyanM
NinjaTrader Customer Service
 
NinjaTrader_RyanM's Avatar
 
Join Date: Nov 2015
Location: Denver, CO
Posts: 395
Thanks: 1
Thanked 61 times in 57 posts
Default

Hello soy_yo,
Unfortunately I did not receive the files.
Can you please email us the files using the manual method?
Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

Open your NinjaTrader folder under My Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.
NinjaTrader_RyanM is offline  
Reply With Quote
The following user says thank you to NinjaTrader_RyanM for this post:
Old 09-13-2017, 01:38 PM   #9
soy_yo
Junior Member
 
Join Date: Sep 2017
Posts: 5
Thanks: 4
Thanked 0 times in 0 posts
Default

Hello Ryan,

I have sent the email to platformsupport[at]ninjatrader[dot]com and they have responded to me immediately.

They just solved the problem. It was in my personal workspace. When NT7 tried to charge it, it was blocked.

Now copy and paste the steps indicated in the e-mail:

"It could be your workspace which is corrupt and causing your platform to crash. As a test, please take the following steps to force NinjaTrader to start without your saved workspace. You will have the option to reopen these after our tests.
  • Shut down NinjaTrader
  • Navigate to (My) Documents\NinjaTrader 7\workspaces
  • Delete the file named "_Workspaces.XML". DO NOT delete the 'workspaces' folder - only delete the '_Workspaces.XML' file within the 'workspaces' folder
  • After deleting this file, restart NinjaTrader which should start up without any workspaces.
  • Once NinjaTrader has started on just the control center, please open a new chart with no custom bar types/indicators/templates and test for issues.
  • *Please note this will not delete your workspace however the new blank workspace will be named Untitled1. If you have a workspace already named "Untitled1," however, you will not want to save the workspace when exiting NinjaTrader, otherwise, it will overwrite it.
If there are no issues on this new workspace, please try opening the previous workspace by going to File--> Workspaces--> Open workspace.
If this reintroduces issues, I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what indicators you add back in so that we can narrow down what indicator is causing the issue if the issue returns. I also suggest making a backup of your workspace so we can restore a backup if the issue returns."


Thank you so much for everything.
soy_yo is offline  
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New update doesn't start Bud_Fox Platform Technical Support 4 02-02-2016 09:18 AM
Chart donīt update Adolfo Platform Technical Support 4 02-27-2015 10:15 AM
NinjaTrader 64 bit wont start after Windows 7 update djwhite81 Platform Technical Support 3 12-20-2012 02:36 PM
Ninja crashing on start after installing update jatrader Platform Technical Support 1 02-17-2012 08:12 AM


All times are GMT -6. The time now is 05:30 PM.

Futures, foreign currency and options trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results. View Full Risk Disclosure.

CFTC Rules 4.41 - Hypothetical or Simulated performance results have certain limitations, unlike an actual performance record, simulated results do not represent actual trading. Also, since the trades have not been executed, the results may have under-or-over compensated for the impact, if any, of certain market factors, such as lack of liquidity. Simulated trading programs in general are also subject to the fact that they are designed with the benefit of hindsight. No representation is being made that any account will or is likely to achieve profit or losses similar to those shown.

This website is hosted and operated by NinjaTrader, LLC (“NT”), a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform. NT is an affiliated company to NinjaTrader Brokerage (“NTB”), which is a NFA registered introducing broker (NFA #0339976) providing brokerage services to traders of futures and foreign exchange products. This website is intended for educational and informational purposes only and should not be viewed as a solicitation or recommendation of any product, service or trading strategy. No offer or solicitation to buy or sell securities, securities derivative or futures products of any kind, or any type of trading or investment advice, recommendation or strategy, is made, given, or in any manner endorsed by any NT affiliate and the information made available on this Web site is not an offer or solicitation of any kind. Specific questions related to a brokerage account should be sent to your broker directly. The content and opinions expressed on this website are those of the authors and do not necessarily reflect the official policy or position of NT or any of its affiliates. 

Vendors along with their websites, products and services, collectively referred to as (“Vendor Content”), are independent persons or companies that are in no manner affiliated with NT or any if its affiliates. NT or any of its affiliates are not responsible for, do not approve, recommend or endorse any Vendor Content referenced on this website and it’s your sole responsibility to evaluate Vendor Content. Please be aware that any performance information provided by a vendor should be considered hypothetical and must contain the disclosures required by NFA Rule 2-29(c). If you are interested in learning more about, or investigating the quality of, any such Vendor Content you must contact the vendor, provider or seller of such Vendor Content. No person employed by, or associated with, NT or any of its affiliates is authorized to provide any information about any such Vendor Content.