When I load historic data and print a 230 Min chart of any futures I've attempted, right now I'm looking at CL ##-##, 6E ##-## & ES ##-## there is data missing from the prior session.
When I print a 60 Min chart or less the data is there, I want to make the point clear that the data is there in the Historical Data Manager and prints fine on lower time frames.
When I'm connected to Kinetick and load historic data on a 230 Min chart the gap occurs even though the data is in the data manager, when I disconnect from Kinetick and open a fresh 230 Min chart the data returns.
When I contact Support I'm told to Reload Historical Data, The data must be missing.
I've attempted fresh install, the issue is occuring on 2 seperate machines.
So for my question, is this issue even on your radar? Is the issue going to be resolved at some point as I reported it originally in BETA testing?
I am just writing to Report The Issue as it's keeping me from switching over, I'm not writing as I want to troubleshoot the issue for the next month.
I've attached a screenshot showing that the data is there on one time frame but missing on the other.
Thank you.
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