Tech support sent me a link to update N7 and I did but it didn't help, they said to delete the cache file in the N7 folder, I did and it didn't help, now I can't get support to reply, can anyone help with this problem??
Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Freezing up
Collapse
X
-
Freezing up
I have sent a few messages to Tech support, when I try to pull up N7 on my computer it takes upwards of 10-15 minutes to load, then once the charts load, only 4, then I click to connect to data provider and it connects it takes another 10-20 minutes for the charts to be active.
Tech support sent me a link to update N7 and I did but it didn't help, they said to delete the cache file in the N7 folder, I did and it didn't help, now I can't get support to reply, can anyone help with this problem??Tags: None
-
Ken Tx,
Thanks for posting and sorry to hear about the no-reply situation.
I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20180206.XXXXX.txt'. There will likely be multiple files for each day.Drew O.NinjaTrader Customer Service
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by adeelshahzad, Today, 03:54 AM
|
5 responses
32 views
0 likes
|
Last Post Today, 11:29 AM | ||
Started by stafe, 04-15-2024, 08:34 PM
|
7 responses
32 views
0 likes
|
Last Post Today, 11:19 AM | ||
Started by merzo, 06-25-2023, 02:19 AM
|
10 responses
823 views
1 like
|
Last Post Today, 10:38 AM | ||
Started by frankthearm, Today, 09:08 AM
|
5 responses
21 views
0 likes
|
Last Post Today, 10:19 AM | ||
Started by jeronymite, 04-12-2024, 04:26 PM
|
3 responses
43 views
0 likes
|
Last Post
by jeronymite
Yesterday, 10:10 PM
|
Comment