NT7 will not Download

[aligator]

Dear Support,

Trying to download and update to NT7 version 38. The file setup.exe will download instead of NinjaTrader.Install....msi.

If I try to install setup.exe I get Error 1001 on initializing the installation:

"...The system can not find ...\bin\NinjaTrader.Installer.dll or one of its components"

I am a long time user and I know NT. What is the issue?

Thanks.

[NinjaTrader_ShawnB]

Hello aligator,


Thanks for your post.


Could you please send the log and trace from your platform to look further into this inquiry?


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.


Also, give a reference of this thread in the body of the email.




We look forward to assisting you further.

[aligator]

Hello aligator,


Thanks for your post.


Could you please send the log and trace from your platform to look further into this inquiry?


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.


Also, give a reference of this thread in the body of the email.




We look forward to assisting you further.

Hi ShawnB,

I am trying to download and Install the NT 38 while NT7 is not running as needed by NT7. After download and failed installed I checked the log and trace folder, no file was generated for either.

thanks.

[NinjaTrader_ShawnB]

Hello aligator,


Thanks for your post.


Please take the steps below to remove and reinstall NinjaTrader.


Please run the following resource from Microsoft to uninstall NinjaTrader and then re-install NinjaTrader. Please do not delete the (My) Documents\NinjaTrader 7 folder, in order to preserve all of your files and settings.


Microsoft FixIt: http://support.microsoft.com/mats/Pr..._and_Uninstall


Try and install NinjaTrader again.



Please let us know if you continue to see the same behavior.

[aligator]

Hello aligator,


Thanks for your post.


Please take the steps below to remove and reinstall NinjaTrader.


Please run the following resource from Microsoft to uninstall NinjaTrader and then re-install NinjaTrader. Please do not delete the (My) Documents\NinjaTrader 7 folder, in order to preserve all of your files and settings.


Microsoft FixIt: http://support.microsoft.com/mats/Pr..._and_Uninstall


Try and install NinjaTrader again.



Please let us know if you continue to see the same behavior.

Thanks ShawnB,

I did use the above link and uninstalled NT7.

Thanks.