import issue

[ttodua]

Hi.
I exported the package, that can be imported well on my second computer...
howeve,r when I've sent it to friend, it gets this error during import:

Import failed. 'C:\Users\User\Downloads\Myindi.zip' is likely corrupt and can't be imported: Could not find a part of the path 'C:\Users\User\Documents\NinjaTrader 7\cache'.

[NinjaTrader_Jim]

Hello TazoTodua,

Thanks for opening the thread.

We have seen this error mostly in relation to installation issues. I will refer you to a thread my colleague Patrick has addressed where some solutions are presented.

https://ninjatrader.com/support/forum/showthread.php?t=57823

The advised fix noted in post #6 is to save a copy of NinjaTrader 7/Config.xml and then to run the repair installer after closing NinjaTrader. After the repair installation is complete, and NinjaTrader is still closed, you may restore the Config.xml file.

If your friend is still encountering issues after taking the troubleshooting steps outlined in that thread, could you have him/her reach out to us at platformsupport [at] ninjatrader [dot] com with the the text "Attention Jim" and this thread's URL so we can schedule a remote support session?

I am happy to be of any further assistance.