Login Problem: failed to verify license

[Segwin]

NT7 froze so I had to back out with task manager. When I tried to reconnect I get a Failed to Verify License message. I also disabled my Anti-Virus software but that didn't help.

Thoughts?

Thanks,

Terry

[NinjaTrader_PatrickY]

Hello Segwin,

Thank you for writing in.

What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)

What version of Windows are you using?

I'll be waiting for your reply.

[Segwin]

Hi Patrick,

Ver.31. Running XP Pro. Installed the patch for XP a while back when the XP bug surfaced with ver.31. Everything was fine but for some reason NJ locked up. When I killed it via task manager and restarted it that's when the problem popped up. I can't see FXCM as a choice to connect to anymore as well.

[Segwin]

I uninstalled everything and reinstalled - all OK now.

[NinjaTrader_PatrickY]

Hello Segwin,

Thanks for the reply.

I am not sure that would fix your platform. If you witness the same with the reinstall, please refer to the information below.

Microsoft has dropped support for Windows XP and Server 2003 resulting in updated certificates not being supplied. NinjaTrader is dropping support for these operating system and it is recommended to upgrade to a supported operating system.

See the link below for more details. http://ninjatrader.com/support/forum...ad.php?t=83885

There is a temporary manual install of security certifications available for those of you who will not have immediate access to an updated operating system.

You will need to download the zip file from the link below and extract it to your Desktop.

http://www.ninjatrader.com/support/files/WinXP_GoDaddy-Certs.zip

First, install the three .crt files. To install these files, double-left click and choose "install certificate", follow the prompts to continue, then close the install window once completed -

gd_bundle-g2.crt
gdig2,crt
gdroot-g2.crt
Next, install the three .crl files. To install these file, right-click on the file and select "Install CRL". NOTE: some of these may take up to a minute to install, You will always receive a confirmation box when the installation is complete -

gdroot2-g2.crl
mastergodaddy2issuing.crl
mastergodaddyextendedissuing.crl
After these steps the license should verify

Don't hesitate to contact us with any other NinjaTrader items we may assist with.

[carlosantolinez]

Hi,
Today I have the same problem, again.

[NinjaTrader_PatrickG]

Unfortunately there is no additional Windows XP certification work-around.

Please upgrade your PC to a supported operating system:

http://ninjatrader.com/InstallationGuide

[carlosantolinez]

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