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Old 10-21-2017, 11:40 AM   #1
123r34
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Default What are Ninja Support Hours

Hello,

I looked for the hours that Ninja Email Support is available but didn't find it.
Does anybody know what hours and days of the week that Ninja Support replies to emails?
Thank you
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Old 10-21-2017, 01:41 PM   #2
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Hello 123r34,

Thank you for your post.

We provide 24/5 and weekend technical support. Here is the Contact Us page: Contact & Emergency Trade Support NinjaTrader

Our regular office hours are from 8:30 AM Eastern until 6:00 PM Eastern Monday through Friday. Email support is available throughout the weekend.

Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.
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Old 10-21-2017, 01:44 PM   #3
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Hello Shawn,

Thank you for responding. I sent an email to support this morning(Saturday) at 6:00 AM eastern. I included the log and trace file. I have not gotten a response except for the auto reply that says somebody will contact me.
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Old 10-21-2017, 01:50 PM   #4
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Hello 123r34,

Thank you for your post.

Your email was received and a NinjaTrader support representative will review your inquiry and follow up with you on their findings.

Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.
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