Import error

[blar58]

I had problems with one of my customers when I tried to upgrade my product on his PC this week end.
I get an import error with the message NinjaTrader already contains ToolBarCl ...
I had also error messages related to duplicate methods signature ....

I have installed lots of product upgrades on customers' PC without any problems but here I would really need remote help from your support team.

My customer is patiently waiting ...

Thank you !

[NinjaTrader_ChelseaB]

Hello blar58,

Likely there is an older version of a script that uses the same class names already imported on the computer.

Remove the older script first, and the new script should be able to import.

To remove a third party assembly package in NinjaTrader please:

• Click Tools -> Remove NinjaScript Assembly...
• Select the assembly to remove -> click the Remove button

To remove open source indicators:

• Click New -> NinjaScript Editor -> select to expand the Indicator folder
• Right-click the indicator by name -> select Remove

To remove an open source strategy:

• Click New -> NinjaScript Editor -> select to expand the Strategies folder
• Right-click the strategy by name -> select Remove

If you would like the NinjaTrader Support staff to call and assist, please have the client send an email to platformsupport [at] ninjatrader [dot] com.

[blar58]

Thank you ChelseaB,

I did all your suggested actions without success

I will ask my customer to send you an email for remote help

Thank you !

[Muratello]

Hello!

At installation on NT8.0.11.1, on Win7 (64-bit), indicator NT8 - NinjaPriceAction, gives out a window with the Error:

"Import failed. The NinjaScriptArchive File may contain duplicate method names that other scrips were dependent on, or be missing a required file on either your PC or in the import archive".

Please, help to correct it.

Cheers!

[NinjaTrader_PaulH]

Hello Muratello,

Thanks for your post.

Please write into Platform support so that we may assist you with your platform. Please send your log and trace files to PlatformSupport[at]NinjaTrader[dot]Com. Please mark the e-mail Atten:Paul and also include a link to this thread.

Please follow the steps below to manually attach your log and trace files to your e-mail so I may investigate this matter further.

Open your NinjaTrader folder under My Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to the email.
Once complete, you can delete these compressed folders.

Please do not post log and trace files on the forum.