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Live filled orders went missing

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    Live filled orders went missing

    today I executed an live order via NT Brokerage/Phillip Capital, filled, but turns out it did not went through?? I had a position @ 6429.75, closed it 12/14 ETH before the bell. Re-opened a position @ 6409.25 12/14 during RTH 11:44 AM PT. Everything looked normal until I restarted the program and saw my position went from green (6409.25) to red (6429.75). I thought i was a glitch but then I digged through the 12/13-12/14 daily statement from Phillip Capital, I could not locate both trades. How is this possible?

    Here's the log from the software:

    2017-12-14 11:44:20:103|1|32|Order='68ff8836d314468689dea33ca 417276b/XXXXXXX' Name='' New state='Submitted' Instrument='NQ 03-18' Action='Buy' Limit price=6409.25 Stop price=0 Quantity=1 Type='Limit' Time in force=GTC Oco='' Filled=0 Fill price=0 Error='No error' Native error=''
    2017-12-14 11:44:20:186|1|32|Order='2022217638/XXXXXXX' Name='' New state='Accepted' Instrument='NQ 03-18' Action='Buy' Limit price=6409.25 Stop price=0 Quantity=1 Type='Limit' Time in force=GTC Oco='' Filled=0 Fill price=0 Error='No error' Native error=''
    2017-12-14 11:44:20:186|1|32|Order='2022217638/XXXXXXX' Name='' New state='Working' Instrument='NQ 03-18' Action='Buy' Limit price=6409.25 Stop price=0 Quantity=1 Type='Limit' Time in force=GTC Oco='' Filled=0 Fill price=0 Error='No error' Native error=''
    2017-12-14 11:44:20:207|1|32|Order='2022217638/XXXXXXX' Name='' New state='Filled' Instrument='NQ 03-18' Action='Buy' Limit price=6409.25 Stop price=0 Quantity=1 Type='Limit' Time in force=GTC Oco='' Filled=1 Fill price=6409.25 Error='No error' Native error=''
    2017-12-14 11:44:20:209|1|8|Execution='116055554048' Instrument='NQ 03-18' Account='XXXXXXX' Exchange=Globex Price=6409.25 Quantity=1 Market position=Long Operation=Operation_Add Order='2022217638' Time='12/14/2017 11:44 AM'
    2017-12-14 11:44:20:304|1|64|Instrument='NQ 03-18' Account='XXXXXXX' Average price=6409.25 Quantity=1 Market position=Long Operation=Operation_Add
    2017-12-14 20:02:04:817|1|64|Instrument='NQ 03-18' Account='XXXXXXX' Average price=6409.25 Quantity=1 Market position=Long Operation=Remove
    2017-12-14 20:02:04:823|1|64|Instrument='NQ 03-18' Account='XXXXXXX' Average price=6429.75 Quantity=1 Market position=Long Operation=Operation_Add

    #2
    Hello blahblahblah68,

    Please note that it is as expected that your position price changes if you leave the position open until the next trading day. When a market closes, the last traded price (settlement price) will be used to carry forward positions to the new day (marked to market). When the market goes from Closed to PreOpen (regardless of time of day; all products are different) the open PnL is set to 0 and the open + closed PnL gets booked to the account balance as the new open position price becomes the settlement price. This logic is used for all futures contracts at all exchanges.

    If you like more clarification on this subject, please contact our NinjaTrader brokerage team. They manage your trading account and can further explain the "marked to market" concept.
    If you have any questions, concerns or feedback, or want to open an account, we're here to help. Click here to find the appropriate contact for your needs!


    BROKERAGE SUPPORT
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