Failed to download NinjaTrader

[vk279]

Hi Brett,

I didn't get any reply so far from you. I kept checking my emails throughout the day.

Please re-send.

thanks,
vinay

[NinjaTrader_Brett]

Hello,

During our business hours which are about to close, if you dont get a response in 15 minutes in most cases then you are missing my email or something got lost.

I dont know our email address to look up your case. Please post your email address or resend another email to support @ ninjatrader dot com and ask for the alternate download link. Also, for me to look up your case history and resend my last reply.

Thank you.

[vk279]

Hi Brett,

my email id is [email protected]


thx

[NinjaTrader_Brett]

Hello,

You got the following response from Ryan:

Hello,

Thank you for your note.

The error message indicates an issue with the database. Please follow the steps below to rename your database.
Please rename your database.
To rename the DB:

• Shutdown NinjaTrader and Go to the Start Menu
• Select My Documents--> NinjaTrader 7--> DB--> NinjaTrader.mdb.
• Right click on NinjaTrader.MDB and select "Rename."
• Name it "OLDNinjaTrader.MDB."
• Then restart the software.

Also, I sent the following note:

Can you please send me your trace files for today so I can look into this. I will need both files attached to a return email.
You can find these files at the following locations, please attach these to a return email as an attachment
My Documents--> NinjaTrader 7--> Trace--> trace.20101213 for today. (trace.yyyymmdd for any other date)
My Documents--> NinjaTrader 7--> Log--> log.20101213 for today. (log.yyyymmdd for any other date)


Please follow ryans instructions first as he was able to look into your trace files. I did not have the trace files at the time you sent the second note you only included a screenshot.

[millridge]

Ninja

I have the same problem with installing NT after running "setup.exe". This is the new installation of NT on one of my PCs.

[NinjaTrader_Brett]

Hello,

Most likely the download is corrupted and needs your cookies and cache to be cleared in yor web browser.

However if you send me a note with your email to support at ninjatrader dot com and reference this forum post and put ATTN: Brett in the subject line I will send you a direct download link that will also resolve the issue.

Let me know if I can be of further assistance.

[vk279]

Hello vk279,

Thanks - I provided you an alternate download link via email.

I would like to upgrade to NT7 and I get the same error message.
Could you please provide me with alternate download link for NT 7.

thanks,
vinay

[NinjaTrader_Brett]

Hello,

Yes, please send a note to support at ninjatrader dot com and reference this forum post and ATTN: Brett in the subject line.

I look forward to assisting you further.

[topcat275]

Download Problem

Hi, I am not able to get Ninja trader to load. I have it downloaded but when I try to activate I get a message telling me I have 2 Ninja running. I can see neither . Thanks
I have deleted and tried to reinstall.

[NinjaTrader_Kyle]

Hi topcat275,

Thanks for your post and welcome to the NinjaTrader support forum.

Please click CTRL + ALT + DELETE, then open the Windows Task Manager.
In the Task Manager, navigate to the Processes tab.
In the Processes tab, select 'NinjaTrader.exe', then press End Process.

You should then be able to restart NinjaTrader.

[Puma1990]

Hello,

I also have this problem running the "setup.exe" of NT 7. It just says "Failed to download Ninja Trader". Could you please help me.

[NinjaTrader_Brett]

Hello,

Welcome to the NinjaTrader support forums!

Can you please send a note to support at ninjatrader dot com reference this forum post and put ATTN: Brett in the subject line. I will send you a direct download link.

I look forward to assisting you further.

[Puma1990]

Hello Brett,

I didn't receive any email so far. Could you check that that again, please.

[NinjaTrader_Brett]

Hello,

Just sent it now let me know if you do not get it. Please do not distribute the link.

[vegadigitalco]

"Failed to download Ninjatrader"

I'm trying to install NT, but get the error message "Failed to download Ninjatrader". Installation stops.

My Attempt;
From;
http://www.ninjatrader.com/webnew/download_download.htm
Then, download and Run (setup.exe)

I was facing same problem
i have found 1 solution

please check ur anti virus it must be blocking NT

I have granted to allow NT in anti virus

u 2 doo that its working

ThanX & Regards