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Historical Data Missing From Charts

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    Originally posted by mic.o8o View Post
    Lifetime license is for software. Commissions are a part of this business. Where does it say they have to offer this for free. It has always been marketed as such. If you want reliable data, pay for it.
    You're missing the point. Ninja historical data has been free and reliable for years. If this is no longer the case, it has to be clearly communicated by Ninja.

    Comment


      Originally posted by perryg View Post
      As things seem to be, nobody seems to be bothered at Ninja, from the CEO down.
      That's funny. During the ZenFire debacle NT came out smelling of roses. The CEO got actively involved in reassuring NT customers of their dedication to customer service. He took various steps, liaised with Mirus, kept posting updates etc etc.

      Where is he now?

      What assurance is he willing to make to alleviate our current concerns about this recurring problem?

      Comment


        It's getting even more crazy: if you choose Range Charts instead of standard Candle charts (with the FDAX for example), the historical data problem disappears. Switch back from Range to Candle charts and bang, the data from last Friday is missing again.

        Comment


          Originally posted by laocoon View Post
          It's getting even more crazy: if you choose Range Charts instead of standard Candle charts (with the FDAX for example), the historical data problem disappears. Switch back from Range to Candle charts and bang, the data from last Friday is missing again.
          I can confirm that.

          Sounds really really strange...

          Comment


            Yes

            Tick, Volume, Range bars even seconds bars!
            All show the session of friday for all instruments

            but, but....
            YM has no data for the 4/10 session

            What a buggy software!
            Ninja Ray has to turn back from vacation!
            Last edited by Sergio66; 04-14-2014, 06:23 AM.

            Comment


              I have ES data but not GC

              Comment


                Fail data charts.
                Attached Files

                Comment


                  People have been posting for over 48 hours in this thread without any reaction whatsoever from Ninja.
                  What the hell is going on with you guys?? You used to care about your customers, but the longer this issue lasts the more I'm getting the impression that this is no longer the case...
                  Last edited by laocoon; 04-14-2014, 06:35 AM.

                  Comment


                    My ES chart has Friday's data where yours is missing. GC is missing data using same minute chart template. Just trying to help NT debug, assuming they are watching this thread

                    Comment


                      CL just opened and the data from Friday is still missing.

                      Comment


                        data from last friday missing

                        is the same with you guys still ?

                        Comment


                          More than 15hrs...

                          It's been 15+ hrs since folks have reported no minutes data being pushed from the NT historical servers for Friday April 11 data, on most every instrument. NT forums support is answering away other thread questions, but not a peep here. Thus, customer ignore mode on the tough questions is <ON>. There's no post to say "we're working on it", no post to say "we're aware of it", no post to say "get yourself a proper historical data feed because our provided solution is a 'which-way's-the-wind-blowing today' solution, & we wont be able to restore the data until the weekend" (ironically, this problem seems to have been present before and during this current weekend.

                          The Asia session has passed, The London session is almost over. NY just beginning, and no minute charts for most CQG/Continuum/Amp users, thus no plots of levels against Friday's price range.

                          If that's not an epic fail on product functionality, communication and customer service, I don't know what is.

                          Comment


                            Without this data, anyone relying on almost any strategy shouldn't trade.

                            - You cannot use a trend line that starts before today as it will be screwed
                            - If you use volume analysis, you cannot trade, probably for weeks
                            - If you use any kind of oscillator, you cannot trade
                            - If you use any kind of moving average, you cannot trade
                            ...

                            In sum, at the moment, information on our charts is wrong and cannot be used to trade.

                            Comment


                              Originally posted by Beljevina View Post
                              It's been 15+ hrs since folks have reported no minutes data being pushed from the NT historical servers for Friday April 11 data, on most every instrument. NT forums support is answering away other thread questions, but not a peep here. Thus, customer ignore mode on the tough questions is <ON>. There's no post to say "we're working on it", no post to say "we're aware of it", no post to say "get yourself a proper historical data feed because our provided solution is a 'which-way's-the-wind-blowing today' solution, & we wont be able to restore the data until the weekend" (ironically, this problem seems to have been present before and during this current weekend.

                              The Asia session has passed, The London session is almost over. NY just beginning, and no minute charts for most CQG/Continuum/Amp users, thus no plots of levels against Friday's price range.

                              If that's not an epic fail on product functionality, communication and customer service, I don't know what is.
                              Amen to that.

                              What's really worrying though is that this issue dates back at least to the month of February (even before this thread was started on March 7).

                              Comment


                                Hello All,

                                All historical data should be restored. Please restart NinjaTrader and try reloading your data.

                                If you are missing any data after doing so, please send a note to support[at]ninjatrader[dot]com with details on the missing data.

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