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Old 03-13-2018, 07:27 PM   #1
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Default State: Unknown

Newbie on NT8. Kinetick EOD only, Dorman. Just added a group of new orders and received Order Pending on each. Two previous open orders now show Unknown in the State field. The Cancel is grayed out so I can't just reenter them without a possible dupe. How do I determine the State of these oreders, and why would the State have changed? Thanks.
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Old 03-13-2018, 07:32 PM   #2
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Hello bylld4,

Thanks for writing in.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please include a link to this forum post in the body of your email.

I look forward to your reply.
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