NT 8 chart disappears when new chart opened

[WHICKED]

Behavior:

Chart disappears when I open a chart window. Windows border is displayed, but chart area is transparent.

I am able to see the chart if I drag the window around.

Technical Specs:

Operating System: Windows 10 Pro, 64-bit
DirectX version: 12.0
GPU processor: Quadro 5000
Driver version: 377.83
Direct3D API version: 11.2
Direct3D feature level: 11_0
CUDA Cores: 352
Core clock: 513 MHz
Shader clock: 1026 MHz
Memory data rate: 3000 MHz
Memory interface: 320-bit
Memory bandwidth: 120.00 GB/s
Total available graphics memory: 14839 MB
Dedicated video memory: 2560 MB GDDR5
System video memory: 0 MB
Shared system memory: 12279 MB
Video BIOS version: 70.00.30.00.09
IRQ: Not used
Bus: PCI Express x16 Gen2
Error Correction Code (ECC): Off
Device Id: 10DE 06D9 0770103C
Part Number: 1030 0501

[NinjaTrader_PatrickG]

You mention that you're using a Quadro 5000 with driver version 377.83. From my search on Nvidia's website, it appears that there may be a newer version available.

Please ensure that your graphics adapter's drivers are up-to-date. If they are on the latest version, I would suggest uninstalling and reinstalling the drivers.

Let me know if the issue persists.

[WHICKED]

You mention that you're using a Quadro 5000 with driver version 377.83. From my search on Nvidia's website, it appears that there may be a newer version available.

Please ensure that your graphics adapter's drivers are up-to-date. If they are on the latest version, I would suggest uninstalling and reinstalling the drivers.

Let me know if the issue persists.

377.83 is the released version of NVIDIA WHQL. It does not appear that there is any other offerings for a newer driver.

[WHICKED]

You mention that you're using a Quadro 5000 with driver version 377.83. From my search on Nvidia's website, it appears that there may be a newer version available.

Please ensure that your graphics adapter's drivers are up-to-date. If they are on the latest version, I would suggest uninstalling and reinstalling the drivers.

Let me know if the issue persists.

In fact, the drivers that are installed were released January 18th, 2018. Pretty sure I have the latest

[NinjaTrader_PatrickG]

Does the issue persist if you uninstall and reinstall the drivers?

Also, do you have multiple monitors? if so, what are there resolutions?

Finally, Nvidia typically comes with its own management software called the 'Control Panel' (not to be confused with the NinjaTrader Control Center). Within this Control Panel, there is a place where you may manage your 3D settings. Here is some documentation on that program:

http://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F

If you do not have this program on you PC, I would suggest downloading it so you may manage your 3D settings.

You'll want to do two things specifically:

• In your global settings, make sure there are no settings in power management which would reduce the performance of your graphics.
• In your program settings, make sure that NinjaTrader is part of the program list. If it is not, add NinjaTrader. Here are the exact .exe locations:

C:/ > Program Files (x86) > NinjaTrader 8 > bin > NinjaTrader.exe
C:/ > Program Files (x86) > NinjaTrader 8 > bin64 > NinjaTrader.exe

Please restart your PC after making these changes.

[WHICKED]

Does the issue persist if you uninstall and reinstall the drivers?

Also, do you have multiple monitors? if so, what are there resolutions?

Finally, Nvidia typically comes with its own management software called the 'Control Panel' (not to be confused with the NinjaTrader Control Center). Within this Control Panel, there is a place where you may manage your 3D settings. Here is some documentation on that program:

http://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F

If you do not have this program on you PC, I would suggest downloading it so you may manage your 3D settings.

You'll want to do two things specifically:

• In your global settings, make sure there are no settings in power management which would reduce the performance of your graphics.
• In your program settings, make sure that NinjaTrader is part of the program list. If it is not, add NinjaTrader. Here are the exact .exe locations:

C:/ > Program Files (x86) > NinjaTrader 8 > bin > NinjaTrader.exe
C:/ > Program Files (x86) > NinjaTrader 8 > bin64 > NinjaTrader.exe

Please restart your PC after making these changes.

Single monitor, apps have been added to control panel. Still no change.

[NinjaTrader_PatrickG]

Is your monitor 4K, UHD, or ultrawide resolution?

Does the issue persist after reinstalling the drivers?

Did you restart your PC after making the recommended changes?

[WHICKED]

Is your monitor 4K, UHD, or ultrawide resolution?

Does the issue persist after reinstalling the drivers?

Did you restart your PC after making the recommended changes?

Not on a 4K monitor and not a ultrawide resolution either.

I have uninstalled and reinstalled and have restarted, still, issue persists.

[NinjaTrader_PatrickG]

Let's continue this via email so I may learn more about your PC and NinjaTrader installation by obtaining your log and trace files.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 1837767 ATTN Patrick G

Also, please include a link to this forum post.