Repeated Loss of Workspace

[dmackay41]

What am i doing wrong???

For about the fifth time so far in the last few weeks, I have lost my entire workspace, despite saving everything when I make a change and ticking "yes to All" on exit.

I have just spent most of the weekend setting up my workspace with Custom indicators and had it exactly the way I wanted it, however after saving everything and exiting, have now lost the entire workspace and the screen reverts to the Control Centre.

I cannot think what I am doing wrong here as this repeatedly happens...can someone please enlighten me as I cannot trade properly or have the time to re configure all my charts everytime I exit.

Any advice appreciated? Thankjs

[dmackay41]

I have been looking back at previous posts regarding this very same problem, so not alone here. I have collected the log and trace zip files in anticipation of sending them onto NT8 Support.

[NinjaTrader_ChrisSch]

Hello dmackay41,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.

[dmackay41]

Thank you. Email with files sent.

[dmackay41]

Hello...I am to be contacted for remote support 15 mins ago.

[dmackay41]

Continuing problem.....this weekend I started NT and found that my workspace had again disappeared and all i had left was the Control Centre. I took time to re-do everything again and all was good until this morning when I went to start the platform and received this message.
If I re-install, do I lose all my paid Custom Indicator and screening products as they are licensed against the Machine ID, ie will this change if I re-install.....and how do I re-install?

[dmackay41]

Do I just double click on this?..or is there a repair that has to be done to my files? Thanks

[dmackay41]

log and trace files sent by email in anticipation.
Thanks
David

[dmackay41]

Thanks for the re-install details by email.

I re-installed and the workspace came back but without the template which had previously been saved, so I had to reload them again.

Still worried about this repeated loss of workspace and these technical issues which are hindering a complete trading day. Sorted for now but if they continue I will have to question my further involvement with NT8.

[shortrader]

I have the same issue

I've never been able to figure out what the secret is to actually 'saving' a workspace. I've resorted to just leaving the machine /NT up permanently, so that I don't have to rebuild my workspace every day. I reluctantly installed the latest version of NT8 this morning, and of course after the update my recalled workspace is nothing like what I had saved 10 minutes earlier. If anyone knows the secret to REALLY saving a workspace please share!

[dmackay41]

Glad to see I am not alone.....

[NinjaTrader_ChrisSch]

Hello shorttrader,

Thank you for your note.

I think it would be best to schedule a remote support session to that one of our technicians can troubleshoot this with you step by step.

Please send an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line and we will be happy to schedule a remote support call with you.

I look forward to your reply.

[Ricam]

SAVE A COPY OF YOUR WORKSPACES FOLDER someplace OUTSIDE of the Ninjatrader directory.