Stop loss order cancelled without my permission?

[chnh1]

I entered into a position today around 4 p.m., and consequently entered a stop loss (manually) along with the position entry. Checking the logs, the stop loss was in "working" mode before I left the computer for some time. I came back to look at the position a couple hours later, and my stop loss was cancelled. The position didn't go near it at all and was in fact still active in the green. I hadn't created the stop loss as part of a strategy or anything like that, it was all manually entered. The log mentioned as well that I had lost and regained connection a couple times, but this was after the stop loss was cancelled. Stop loss orders should be placed on the broker's server after they are in working mode, so why was mine cancelled? Is it regarded as just a daily order and needs to be extended to more than just intraday?

[NinjaTrader_DrewO]

chnh1,

Simulated orders would be simulated locally on your PC, so they would not be able to function in the event of a connection loss or shut down.

What happens to your live orders in the even of a connection loss or disconnection would depend on who you are connected to as well as the state the orders themselves are in.

I have provided a link below to our forum that goes over where your orders reside.

- http://www.ninjatrader.com/support/f...7076#post27076

I have provided a link below to our Help Guide that goes over order state definitions.

- http://www.ninjatrader.com/support/h...efinitions.htm



So that I may investigate I would ask that you contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of today's trace files. You will find these diagnostic files in the Documents > NinjaTrader 8 > Trace folder. I will need to review a copy of the files which are named 'trace.20180117.XXXXX.txt'. There will likely be multiple files for each day.

[chnh1]

Thanks, I sent a message with the pertinent info.