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NT7 bld 37 won't start
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NT7 bld 37 won't start
I had a power failure at the house, and now I can not get NT 7 to start. It is saying it can't find some files, but I can see them using Win10 File Explorer. I have tried to repair as well as uninstall / reinstall with no success. Please advise.
JohnTags: None
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Hello joromero,
Thanks for your post.
Please send an email to platformsupport [at] ninjatrader [dot] com with your log and trace files included as an attachment to the email, so I may investigate this matter further.
- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.
We look forward to assisting you further.Shawn B.NinjaTrader Customer Service
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