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Old 04-16-2018, 01:02 AM   #1
robje737
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Default NinjaTools addon instruments NOT in chart

Hi,

i imported the Ninja Tools addon for Bitfinex correctly, it shows the connection dot and i see all instrument like @btcusd, @ethusd, see attachment.

However, when i try to load the chart with one of these instrument, nothing happens!

Please assist, thanks

Rob
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Old 04-16-2018, 02:01 AM   #2
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Hello robje737,

Thank you for your post.

Glad to assist. To test, please reset your instruments, this will ensure that the internal setting for the instruments are up-to-date with server specifications: To reset your instruments please follow the steps below.

First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
Next, reset your instruments by navigating to the Control Center > Tools > Database Management
In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
Lastly, restart NinjaTrader for the changes to occur

If you're still unable to get data, I suggest contacting the vendor directly to report the issue. We do not have any additional resources to service third party Bitfinex issues.

Let us know if we may assist further.
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Old 04-16-2018, 11:14 AM   #3
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Hi Eric,

the update of the instrument list as you'e described and the subsequent restart were unsuccessful.

Still no @BTCUSD data in my chart...

Rob
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Old 04-16-2018, 11:19 AM   #4
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extra info;
when i try to use this instrument in the strategy analyzer, this fault message appears in the log;

Quote:
unable to load bar series. Your ninjascript may be trying to use an additional data series dynamically in a unsupported manner..



Rob
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Old 04-16-2018, 11:53 AM   #5
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Hello robje737.

Thank you for your reply.

Unfortunately, Ninja Tools isn't a supported vendor, and Bitfinex is not a supported exchange in NinjaTrader and you would need to contact the 3rd party developer of this add on for more assistance.

With that being said, NinjaTrader supports a connection to BitMEX for crytocurrency futures:

https://ninjatraderecosystem.com/market-data/

If you have any further NinjaTrader inquiries we may assist with, don't hesitate to ask.
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Old 04-16-2018, 12:16 PM   #6
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Marco,

ok.
I will contact Ninja Tools.

Thanks sofar.

Rob
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