My NT is simply down... It doesn't connect to continuum... It stopped all of a sudden... I had a position and 2 orders open and it wasn't updating.. I closed it and when I openned it again, it wasn't connecting. I tried connecting it in my wife's pc, but the same thing happened... Internet is working fine because I'm still browsing normally.
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Hello NeoTrader86,
Important: If these are live orders please contact your Brokerages orders desk to manage your open position.
Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.
- Open your NinjaTrader folder under My Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Within the body of the email please add:
ATTN RyanM
https://ninjatrader.com/support/foru...d.php?t=105040
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