My NT is simply down... It doesn't connect to continuum... It stopped all of a sudden... I had a position and 2 orders open and it wasn't updating.. I closed it and when I openned it again, it wasn't connecting. I tried connecting it in my wife's pc, but the same thing happened... Internet is working fine because I'm still browsing normally.
-
Hello NeoTrader86,
Important: If these are live orders please contact your Brokerages orders desk to manage your open position.
Please send me your log and trace files so that I may look into what occurred to platformsupport[at]ninjatrader[dot]com.
- Open your NinjaTrader folder under My Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Within the body of the email please add:
ATTN RyanM
https://ninjatrader.com/support/foru...d.php?t=105040
| Topics | Statistics | Last Post | ||
|---|---|---|---|---|
|
2 responses
19 views
0 likes
|
by algospoke
Today, 07:04 PM
|
|||
|
3 responses
14 views
0 likes
|
|
|||
|
3 responses
45 views
0 likes
|
by jeronymite
Yesterday, 10:10 PM
|
|||
|
7 responses
20 views
0 likes
|
|
|||
|
10 responses
181 views
0 likes
|
by jeronymite
Today, 06:11 PM
|
Comment