Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
can not cancel order
Collapse
X
-
can not cancel order
Started with just opening NJ7 last night would not load workspace. The platform was closed and saved properly Friday.... I was able to open workspace and resave it and running fine, but trying to close last night I had this message "1 active order" and cannot delete or cancel order. trying to open platform and workspaces had similar corruption issues this morning. it is open and running but if I want to save close I still have that order that can not be removedTags: None
-
Hello JimM88,
Can you please reset the Sim101 account to remove the order. You can reset the Sim101 account as follows. Please go to Control Center-->Tools-->Options-->Simulator-tab. Enter the values you like on the left side and click the Reset button on the right side. Select the Sim101 account and click OK. More information can be found at the link below.
JasonNinjaTrader Customer Service
-
Thank you Jason I was able to clear it, but I closed and saved and the "corruption part" still exist when you open NJ7 now it gives the "not responding" in control center window Partial reinstall? been awhile since I have had any of these issues.
thank you for any help
Jim
Comment
-
Hello Jim,
Could it be it needs some time to load your setup? Are you able to reproduce consistently?
Can you please send me your log and trace files so I can investigate. Log and trace files can be found at the locations below.
Windows start menu-->Documents-->NinjaTrader 7-->log
Windows start menu-->Documents-->NinjaTrader 7-->trace
Right click the log and trace folder and select Send to-->Compressed (zipped) folder. Subsequently attach both .zip files in your email and send it to platformsupport[at]ninjatrader[dot]com. Put 'Att Jason, can not cancel order' in the subject field.JasonNinjaTrader Customer Service
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by judysamnt7, 03-13-2023, 09:11 AM
|
4 responses
55 views
0 likes
|
Last Post
by DynamicTest
Today, 08:25 PM
|
||
Started by ScottWalsh, Today, 06:52 PM
|
4 responses
35 views
0 likes
|
Last Post
by ScottWalsh
Today, 07:40 PM
|
||
Started by olisav57, Today, 07:39 PM
|
0 responses
7 views
0 likes
|
Last Post
by olisav57
Today, 07:39 PM
|
||
Started by trilliantrader, Today, 03:01 PM
|
2 responses
19 views
0 likes
|
Last Post
by helpwanted
Today, 07:25 PM
|
||
Started by cre8able, Today, 07:24 PM
|
0 responses
8 views
0 likes
|
Last Post
by cre8able
Today, 07:24 PM
|
Comment