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Old 08-12-2017, 01:07 AM   #1
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Default Connection Loss

Hi there,
I have been experiencing connection losses when all my other PC services relying on the internet remain working just fine. I am hard-wired and the connection is great. Please advise. Thank you.
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Old 08-12-2017, 06:17 PM   #2
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Hello pedromoy,

Thank you for your post.

Could you please send the log and trace from your platform to look further into this inquiry.

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.
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