Unhandeled exception

[Leope]

Hello,
I suddenly got a message on the LOG:
"Unhandled exception: Exception has been thrown by the target of an invocation"
nothing stop or halted, but I noticed a delay of 5 min on the data . I had to disconnect and reconnect my data connection.
What might be the cause of this ? Should I do anything with this message ?
Using NT version 8.0.14.1 6b-bit
data provider: Kinetick
Thanks

[NinjaTrader_PatrickG]

The error message alone does not provide enough information to determine the root cause.

I would recommend writing in via email and sending your log/trace files so we may analyze your files and further diagnose what you experienced.

• You can do this by going to the Control Center-> Help-> Email Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Please reference the following ticket number in the body of the email: 1924756 ATTN Patrick G

[Leope]

did what you asked, While trying to send the log , I got the following:
Unable to upload attachment files to support server. Please try again later. Support request email will be sent out though: the remote server returned an error502) Command not implemented

[NinjaTrader_PatrickG]

Seems like your outbound email isn't allowing you to upload and send those files. We can troubleshoot that as well when you write in.

Write an email manually to PlatformSupport[AT]NinjaTrader[DOT]com. Make sure to include a link to this forum thread and '1924756 ATTN Patrick G' in the message.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.