Need remote help.

[blar58]

Hello,

I have major problems with some customers when installing my product on their PC.
On my computer everything is always fine as for some customers bur for others I go through problems as listed in the trace and log files attached.

This comes from one of my customer PC.

I would need please remote help because I cannot send my code as this is proprietary and code file is just too huge.


Please would like to solve these problems for my customers as soon as possible before they jump back up to NT 7 !

Thanks

[NinjaTrader_PatrickH]

Hello blar58,

Thank you for your post.

If you would like remote assistance please write in to platformsupport[at]ninjatrader[dot]com with details on your inquiry and we can schedule a support call with you.

Based on the messages I would recommend reviewing and implementing the items at the following link: http://ninjatrader.com/support/helpG...-threading.htm

If you like, we can also review the files you are running with users to see if there are any items we can point out. We do not provide debugging services but we can assist with the process and point you in the right direction.

We look forward to assisting you further.