Chart Style Discrepancies & Data Confusion

[liquid150]

Greetings! I am new to NT and am accustomed to a full service broker for which I don't have to pay for data (TD Ameritrade), so I think I am maybe just not understanding something correctly. I have a few issues:

1. It seems as though when I load a futures chart it will ONLY plot historical data, and new incoming data will not be charted. I noticed this because...

2. I left a Renko chart open all night, and no data was populated on the chart. I opened a new, normal time based chart in the morning, and the overnight data was on it. However, there did not appear to be any live data drawing on the chart again. And when trying to compare this chart to a newly reloaded Renko chart, I noticed...

3. That the Renko chart displayed a vastly different price from the time based chart, a price was quite some time in the past. There HAD been subsequent price accumulation which should have drawn new bars, but no bars were being drawn in Renko.

I'm a little confused, and I think it might be related to the fact that I'm brand new to the platform, and don't REALLY know how the data feeds work, yet. I only recently began testing a strategy via paper trading after having opened an account. I had previously been testing it using the demo data feed, and when I got my new info just replaced the demo info with the new. I suspect there is something glaringly obvious I am missing due to being new to NT, especially considering it took me 15 minutes to figure out I need to ENABLE a strategy after adding it to a chart.

Thanks in advance for any help that can be offered.

[NinjaTrader_JessicaP]

Hello liquid150, and thank you for your question. To help us better see what is happening on our end, can you let us know which provider you are connecting to? Kinetick (End of Day), the Simulated Data Feed, and the Playback Connection, all provide historical data only. If your data feed is one of these, no further action is required to resolve your query. If you would like live data you will need to set up a live data demo. If you are using a live data demo, or none of these apply to you, or if there are any other questions we can answer, please let us know so we may assist further.

[liquid150]

Hello liquid150, and thank you for your question. To help us better see what is happening on our end, can you let us know which provider you are connecting to? Kinetick (End of Day), the Simulated Data Feed, and the Playback Connection, all provide historical data only. If your data feed is one of these, no further action is required to resolve your query. If you would like live data you will need to set up a live data demo. If you are using a live data demo, or none of these apply to you, or if there are any other questions we can answer, please let us know so we may assist further.

Good morning, Jessica! I am using Ninjatrader Continuum for my data feed. I don't have any other data connections enabled.

I already have the live data demo, I believe. I have funded an account and received the Continuum login info associated with that funded account. I used this login info to connect to Continuum successfully.

I look forward to your reply.

[NinjaTrader_JessicaP]

Thank you for this additional information. It looks like something specific to your installation may be happening. If you would like, we can start a remote desktop session and look into your system directly to discover what is happening. If this is an option, please send an e-mail to platformsupport[at]ninjatrader[dot]com, referencing Attn:NinjaTrader_JessicaP and 1673918 in the subject line of your e-mail.

Otherwise, if you are not in an environment where this is feasible or would prefer we not access your system, and so that I may have a more complete picture of what is happening on your end, would it be possible to use the freely and publicly available screen capture software Jing, https://www.techsmith.com/jing.html , or a similar program which can record video of what is happening on your screen, so that you can show me what is occurring on your end? These quick instructions can get you started with Jing.

1. When you start Jing, a yellow half circle will appear near the top of your screen. Please hover over it with your mouse
2. A small + sign will extend out of this half circle. Please click on it
3. When your cursor becomes two intersecting lines, please click and drag your mouse over an area of your screen you would like to record
4. Please press the film strip button that appears to begin recording
5. When you are finished recording, please press the square stop button that appears
6. Please press the share button that appears. It consists of three vertical upward pointing arrows.

You will then have the option to view your video on screencast.com . This is the link which can help me diagnose what is happening on your end. It is possible you will need to set up a free account in order to share videos.




Thank you very much in advance for providing us with this information. If this procedure is not an option for you, or if there are any other questions we can answer, please let us know.

[liquid150]

Jessica,

While I try to figure out the logistics of getting you either tied in to my system, or giving you screen views, can you tell me how to export my created strategies for use in a new install? I might try a clean install and see what happens.

It is very difficult for me to arrange time to share with you right now, because I have a full time job and am not able to sit at my home desktop during the day, which is where this issue is occurring.

[NinjaTrader_JessicaP]

I understand completely. We are happy to continue providing support without a view into your system.

To answer your question about exporting scripts directly I have provided a short video where I export the SampleATMStrategy.

NT8 https://www.screencast.com/t/pNoNIYNmM
NT7 https://www.screencast.com/t/BN2Dj6guzbwQ

[liquid150]

I understand completely. We are happy to continue providing support without a view into your system.

To answer your question about exporting scripts directly I have provided a short video where I export the SampleATMStrategy.

NT8 https://www.screencast.com/t/pNoNIYNmM
NT7 https://www.screencast.com/t/BN2Dj6guzbwQ

Jessica:

I seem to have isolated something. I appears I am receiving live data from ONLY the CME, and not the other CBOT, NYMEX, and COMEX, which I am almost certain I signed up to receive.

PS - I uninstalled, downloaded fresh from the site, and reinstalled, and it retained my simulation account info? And I don't think it erased my strategies. Did not help the data issue. I have a suspicion somehow my data request to the other exchanges is not active. I am 99% certain I clicked on the $21 for all CME exchanges.

Thanks for the export video, I was able to export all my added indicators which will be helpful.

[NinjaTrader_JessicaP]

I am glad the video I uploaded will be helpful. As far as your local data being preserved between uninstalling and reinstalling, the uninstaller does not touch your local data. Before acting on the information I am about to present I strongly suggest you consider backing up your NinjaTrader installation using Tools -> Export -> Backup File. This said, your local data is at (My) Documents\NinjaTrader 8, and renaming or deleting this folder with NinjaTrader off will remove your data. If you are just seeking to remove your historical trade data, you can rename or delete your (My) Documents\NinjaTrader 8\db\NinjaTrader.sdf file, often referred to as your database file. If you are just seeking to reset your simulation account, you can right-click your sim account in the accounts tab of the control center and select edit account. Please let us know if there are any other ways we can help.

[liquid150]

I am glad the video I uploaded will be helpful. As far as your local data being preserved between uninstalling and reinstalling, the uninstaller does not touch your local data. Before acting on the information I am about to present I strongly suggest you consider backing up your NinjaTrader installation using Tools -> Export -> Backup File. This said, your local data is at (My) Documents\NinjaTrader 8, and renaming or deleting this folder with NinjaTrader off will remove your data. If you are just seeking to remove your historical trade data, you can rename or delete your (My) Documents\NinjaTrader 8\db\NinjaTrader.sdf file, often referred to as your database file. If you are just seeking to reset your simulation account, you can right-click your sim account in the accounts tab of the control center and select edit account. Please let us know if there are any other ways we can help.

Am I missing something? I don't see anything here helping me to get data from the exchanges I am currently not receiving.

What can I do to receive all the data I signed up for? I am not getting data from NYMEX, COMEX, or CBOT. Contracts like GC, CL, and YM do not work for me, in the manner I described previously in the thread. I would really like to get my strategy started testing on all the instruments I plan to trade.

Nothing changed after I reinstalled the software. I have also tried making a new connection to Continuum, and that has not helped. Is there anything else I can try?

[NinjaTrader_JessicaP]

I apologize for the misunderstanding. I was attempting to resolve all your technical support queries before transferring you to someone that can help you with the second item you brought up in this thread. Now that it sounds like we have resolved your initial query, before I transfer you to a colleague of mine who can help you a little more with your account, to ensure I am giving all the information I can, can you take a picture of a chart that is not receiving data?

To send a screenshot with Windows 7 or newer I would recommend using Window's Snipping Tool.
Click here for instructions
Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
Click here for detailed instruction

[NinjaTrader_JessicaP]

I realize your time is valuable. So that we can give you account specific help, which we can not do on an anonymous forum, please e-mail platformsupport[at]ninjatrader[dot]com referencing Attn:NinjaTrader_JessicaP and 1673918 in the subject line of the e-mail so we can assist further through a private connection.

[liquid150]

I realize your time is valuable. So that we can give you account specific help, which we can not do on an anonymous forum, please e-mail platformsupport[at]ninjatrader[dot]com referencing Attn:NinjaTrader_JessicaP and 1673918 in the subject line of the e-mail so we can assist further through a private connection.

Thanks for your help, Jessica. I was able to get this fixed by resetting/updating my Instruments, which was recommended by a specialist on the phone.

Thank you and have a great week.