Ninjatrader 7 keeps freezing-Not Responding

[ProV356]

Hello, my NT7 has repeatedly froze/crashed with the "Not Responding error." It would work for awhile and then without notice when I when I put my mouse pointer on a chart it would immediately turn into the spinning wheel. Sometimes if I waitied a few moments it would clear up, but only to happen a few minutes later.

I noticed that I had an old workspace open, so I closed that and restarted, but now when I open my connection, it would give the Not responding error/spinning wheel..

Please help.

Thank You.

[NinjaTrader_AlanS]

Hello ProV356,

Thanks for writing in to our Support team.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please put ATTN Alan S in the subject line and include this link in the body of the email:
http://www.ninjatrader.com/support/f...d.php?t=105187

I look forward to your reply.

[ProV356]

Hello AlanS,

I am not sure if you received my files, because I may have missed your reply.

NT7 is still giving me the Not Responding message with the spinning wheel. However, it has not been as frequent. I start up NT7 and load my new work space with 3 charts..I am able to place trades, and it works as normal for awhile. Then I may return to my charts afterwards and notice the spinning wheel and Not Responding message.

What should I do to get this resolved?

I appreciate your assistance.

[NinjaTrader_AlanS]

Hello ProV356,

It appears that I never received your files - please attempt once more to send me a mail from the platform, and let me know if you receive any errors or see any errors listed in the log tab once you've done so.

I look forward to your reply.