Go Back   NinjaTrader Support Forum > NinjaTrader 7 > Platform Technical Support

Platform Technical Support General platform technical support for NinjaTrader 7.

Thread Tools Display Modes
Old 04-17-2013, 12:59 PM   #1
Join Date: Jul 2008
Posts: 52
Thanks: 0
Thanked 0 times in 0 posts
Default Problems Connecting to CQG


I get this message: Login failed: network connection to the order routing system is unavailable.

what is going on?

mattismyth is offline  
Reply With Quote
Old 04-17-2013, 01:10 PM   #2
NinjaTrader Customer Service
NinjaTrader_RyanL's Avatar
Join Date: Nov 2011
Location: Denver, CO
Posts: 818
Thanks: 42
Thanked 118 times in 115 posts

Hello mattismyth,

Thank you for your forum post.

Who are you connected to? This is displayed by green on lower left corner of the Control Center window.

We can investigate this situation further. Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest trace file for today:
You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
  • The trace file will be named "trace.20130417.txt"
NinjaTrader_RyanL is offline  
Reply With Quote
Old 04-17-2013, 01:16 PM   #3
Join Date: Jul 2008
Posts: 52
Thanks: 0
Thanked 0 times in 0 posts

trying to connect to cqg. not connected to any provider right now
mattismyth is offline  
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Connectiong HK stock real-time data in IB justmake Platform Technical Support 20 01-11-2016 08:35 AM
Problems connecting CQG topstep Platform Technical Support 2 07-16-2012 07:54 AM
CQG Connection Problems ofurbaldur Platform Technical Support 1 01-10-2012 07:08 AM
CQG problems Mike_32 Platform Technical Support 1 01-05-2012 11:56 AM
Problems with CQG Sergio66 Platform Technical Support 29 07-07-2011 03:32 PM

All times are GMT -6. The time now is 01:20 PM.

Futures, foreign currency and options trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results. View Full Risk Disclosure.

CFTC Rules 4.41 - Hypothetical or Simulated performance results have certain limitations, unlike an actual performance record, simulated results do not represent actual trading. Also, since the trades have not been executed, the results may have under-or-over compensated for the impact, if any, of certain market factors, such as lack of liquidity. Simulated trading programs in general are also subject to the fact that they are designed with the benefit of hindsight. No representation is being made that any account will or is likely to achieve profit or losses similar to those shown.

This website is hosted and operated by NinjaTrader, LLC (“NT”), a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform. NT is an affiliated company to NinjaTrader Brokerage (“NTB”), which is a NFA registered introducing broker (NFA #0339976) providing brokerage services to traders of futures and foreign exchange products. This website is intended for educational and informational purposes only and should not be viewed as a solicitation or recommendation of any product, service or trading strategy. No offer or solicitation to buy or sell securities, securities derivative or futures products of any kind, or any type of trading or investment advice, recommendation or strategy, is made, given, or in any manner endorsed by any NT affiliate and the information made available on this Web site is not an offer or solicitation of any kind. Specific questions related to a brokerage account should be sent to your broker directly. The content and opinions expressed on this website are those of the authors and do not necessarily reflect the official policy or position of NT or any of its affiliates. 

Vendors along with their websites, products and services, collectively referred to as (“Vendor Content”), are independent persons or companies that are in no manner affiliated with NT or any if its affiliates. NT or any of its affiliates are not responsible for, do not approve, recommend or endorse any Vendor Content referenced on this website and it’s your sole responsibility to evaluate Vendor Content. Please be aware that any performance information provided by a vendor should be considered hypothetical and must contain the disclosures required by NFA Rule 2-29(c). If you are interested in learning more about, or investigating the quality of, any such Vendor Content you must contact the vendor, provider or seller of such Vendor Content. No person employed by, or associated with, NT or any of its affiliates is authorized to provide any information about any such Vendor Content.