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NT7 - Unable Load Historical Data

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    NT7 - Unable Load Historical Data

    Two main issues:
    (1) Right click > Unable to "Reload All Historical Data"
    (2) Chart only load from where NT7 is turn-On


    Have tried:
    - reinstalling, rebuild workspaces,
    - delete cache/ minute/ data/ tick/ workspaces etc
    - NT7 still unable to work properly

    Contacted support:
    - they found access to historical data from FXCM in NT7 is currently unavailable
    - they said NT8 was not affected, very weird
    - they suggested to switch to FXCM native server, so I did

    The results:
    - data load is super slow
    - chart does not work properly
    - by grouping ticks into minutes

    Disappointed that NT7 been keep running into issues lately.
    It was robust and extremely reliable trading tool that I know.
    No history. Cannot reload

    #2
    We understand that this is an unfortunate and frustrating issue currently, however, we are investigating the cause and working to restore service.

    https://ninjatrader.com/Advisories/F...rical-Data-NT7
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      As reported, even switch to FXCM native server is flawed.
      Issue remains as I just checked.

      Any idea how soon this issue can be rectified?
      How will NT Support be communicating next?

      Comment


        #4
        We've restored most of the data for the last year on our servers. You can switch back to NinjaTrader's servers now. A full restoration will be completed during this weekend's maintenance.
        Patrick G.NinjaTrader Customer Service

        Comment

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