• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

NT7 - Unable Load Historical Data

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    NT7 - Unable Load Historical Data

    Two main issues:
    (1) Right click > Unable to "Reload All Historical Data"
    (2) Chart only load from where NT7 is turn-On


    Have tried:
    - reinstalling, rebuild workspaces,
    - delete cache/ minute/ data/ tick/ workspaces etc
    - NT7 still unable to work properly

    Contacted support:
    - they found access to historical data from FXCM in NT7 is currently unavailable
    - they said NT8 was not affected, very weird
    - they suggested to switch to FXCM native server, so I did

    The results:
    - data load is super slow
    - chart does not work properly
    - by grouping ticks into minutes

    Disappointed that NT7 been keep running into issues lately.
    It was robust and extremely reliable trading tool that I know.
    No history. Cannot reload

    #2
    We understand that this is an unfortunate and frustrating issue currently, however, we are investigating the cause and working to restore service.

    https://ninjatrader.com/Advisories/F...rical-Data-NT7
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      As reported, even switch to FXCM native server is flawed.
      Issue remains as I just checked.

      Any idea how soon this issue can be rectified?
      How will NT Support be communicating next?

      Comment


        #4
        We've restored most of the data for the last year on our servers. You can switch back to NinjaTrader's servers now. A full restoration will be completed during this weekend's maintenance.
        Patrick G.NinjaTrader Customer Service

        Comment

        Latest Posts

        Collapse

        Topics Statistics Last Post
        Started by aligator, Today, 10:11 PM
        0 responses
        1 view
        0 likes
        Last Post aligator  
        Started by psquare, Today, 03:11 PM
        4 responses
        18 views
        0 likes
        Last Post psquare
        by psquare
         
        Started by ballboy11, Today, 03:20 PM
        1 response
        12 views
        0 likes
        Last Post NinjaTrader_ChelseaB  
        Started by tonynt, Today, 02:18 PM
        1 response
        10 views
        0 likes
        Last Post NinjaTrader_JoshG  
        Started by denalek2419, Today, 01:46 PM
        3 responses
        12 views
        0 likes
        Last Post NinjaTrader_ChristopherJ  
        Working...
        X