At NinjaTrader we value our customers and maintaining customer trust and confidence is our highest priority. While it is necessary that we obtain accurate and current information about our customers in order to provide the highest level of customer service, we are dedicated to protecting the privacy and confidentiality of our customer’s information.
NinjaTrader will never sell your personal information to anyone. We will not use or distribute your personal information in any way without issuing prior notification to you. We promise that we will uphold the privacy policies and procedures as set forth below.
2. What we need
Our Personal Data Protection Policy governs the use and storage of your data.
NinjaTrader is a Controller of the personal data you (data subject) provide us. We collect the following types of personal data from you:
NinjaTrader might combine the information you submit with information we receive from business partners and other companies to improve the quality of our products and services. NinjaTrader also may also collect information about your transactions. NinjaTrader depends on its users to update and correct their personal information when necessary.
Important Notice: NinjaTrader records all phone calls for internal use only - for coaching, training, and other purposes. Those recordings are not shared with anyone outside the company except as permitted by law.
3. Why we need it
We need your personal data to provide you with the following services:
4. What we do with it
Your personal data is processed in Chicago, IL located in the United States. Hosting and storage of your data is done at Amazon Web Services, which is located in the United States.
No third-party providers have access to your data, unless specifically required by law.
5. How long we keep it
Under U.S. Commodity Futures Trading Commission (“CFTC”) regulation, we are required to keep regulatory records, including your personal data, for a specified time period. After this period, your personal data may be irreversibly destroyed. Any personal data we hold for marketing and service update notifications will be kept by us until such time that you notify us to stop sending that information.
6. How we protect it
7. How we share it
NinjaTrader does not share, sell, or rent personal information about you with other individuals or non-affiliated companies except in the following limited circumstances:
9. What are your rights?
Should you believe that any of your personal data we hold is incorrect or incomplete, you have the ability to request to view this information, correct it or have it deleted. NinjaTrader is obligated by applicable law and regulation and in accordance with our Data Retention Policy to maintain certain records for an extended period of time, generally five years. Data will only be deleted when no conflict with regulation or the Data Retention Policy exists. Please contact us through the Data Subject Access Request Form.
In the event that you wish to complain about how we have handled your personal data, please contact our Data Security Manager in writing at [mailing address]. Our Data Security Manager will then look into your complaint and work with you to resolve the matter.
10. How we update this Policy